Cancellation & Refund Policy
Last updated on 7.08.2024
TECHEUNOIA INTERNATIONAL PRIVATE LIMITED is dedicated to delivering high-quality services to its clients. We understand that circumstances may arise where customers need to cancel or request a refund for services. To ensure transparency and customer satisfaction, we have established a comprehensive Cancellation & Refund Policy that outlines the procedures, eligibility criteria, and timelines for cancellations and refunds.
Cancellation Policy
Service Cancellations:
- Eligibility for Cancellation:
- Cancellations will be considered if the request is made promptly after the service booking. Timely communication is essential to facilitate a smooth cancellation process.
- The cancellation request may not be entertained if the service has already begun, or if preparatory work related to the service has been initiated, as resources may have been allocated and time invested.
- Eligibility for Cancellation:
- Conditions and Exceptions:
- Certain services, due to their nature, may not be eligible for cancellation once booked. These include but are not limited to, time-sensitive services, one-time consultations, or customized services where preparations have already been undertaken.
- If you wish to cancel a service, it is advisable to review the specific terms and conditions associated with the service at the time of booking. These terms will outline whether the service is eligible for cancellation and any applicable fees.
- Conditions and Exceptions:
- Procedure for Cancellation:
- To cancel a service, you must contact our Customer Service team immediately. Provide them with the booking details, including the service name, date, and reason for cancellation.
- Our team will assess your request based on the service’s status and the time of cancellation. You will be informed of the outcome within 24 hours.
- Procedure for Cancellation:
Non-Cancellable Services:
- Services Already Initiated:
- Once a service has been initiated, or if our team or third-party vendors have begun preparatory work, the service cannot be canceled. We commit our resources to ensure timely and high-quality service delivery, which necessitates non-cancellation once the work has started.
- Services Already Initiated:
- Time-Sensitive or Perishable Services:
- For services that are time-sensitive or involve perishable elements (e.g., event planning, live consultations), cancellations are not allowed once the service date is close or the service has commenced. However, if the service quality is subpar or fails to meet the agreed-upon standards, we will review your concerns and offer appropriate compensation.
- Time-Sensitive or Perishable Services:
Refund Policy
Refund Processing:
- Refund Request Submission:
- If a refund is warranted, either due to service cancellation or dissatisfaction with the service provided, you must submit a refund request to our Customer Service team. Include the original booking details, the reason for the refund, and any supporting evidence (such as screenshots, emails, or other relevant documentation).
- Upon receiving your refund request, our team will initiate a review process to evaluate the claim. This may involve discussions with the service providers or reviewing the service’s execution.
- Refund Request Submission:
- Timeline for Refunds:
- Once your refund is approved, the refund process will be initiated within 1-2 business days. The refund will be credited back to the original payment method used at the time of booking.
- Please note that it may take additional time for the funds to reflect in your account, depending on your bank or payment provider’s processing times.
- Timeline for Refunds:
Refund Conditions:
- Eligibility Criteria:
- Refunds will be issued only after our team has thoroughly reviewed and confirmed that the service did not meet the agreed-upon standards, or if the service was canceled under eligible conditions.
- In cases where a service is partially completed or delivered, a prorated refund may be issued, reflecting the portion of the service that was satisfactorily delivered.
- Eligibility Criteria:
- Non-Refundable Scenarios:
- Refunds will not be granted for services that have been fully rendered as per the agreed terms, or where dissatisfaction arises from issues beyond our control, such as third-party actions or customer-provided data inaccuracies.
- Services that are explicitly marked as non-refundable at the time of booking will not be eligible for any refund.
- Non-Refundable Scenarios:
Alternative Resolutions:
- If a refund is not possible due to the nature of the service or specific circumstances, we may offer alternative resolutions, such as:
- Service Re-delivery: Providing the service again at no additional cost.
- Service Credit: Issuing a credit that can be used for future services with us.
- If a refund is not possible due to the nature of the service or specific circumstances, we may offer alternative resolutions, such as:
How to Initiate a Cancellation or Refund
To ensure a smooth process, please follow these steps if you need to cancel a service or request a refund:
- Contact Customer Service:
- Reach out to our Customer Service team via phone or email, using the contact details provided below.
- Be prepared to provide your service booking number, date, and a detailed explanation of your reason for cancellation or refund request.
- Contact Customer Service:
- Provide Necessary Documentation:
- If applicable, include any supporting documents that can help expedite the review process. This might include screenshots, emails, or any form of communication that highlights the service issues.
- Provide Necessary Documentation:
- Await Confirmation and Further Instructions:
- Our Customer Service team will review your request within 24 hours and provide you with the next steps, including instructions on how to proceed with the cancellation or refund.
- If approved, you will receive confirmation along with the timeline for the refund or alternative resolution.
- Await Confirmation and Further Instructions:
Contact Information
If you have any questions regarding our Cancellation & Refund Policy, or if you wish to initiate a cancellation or refund, please contact us at:
TECHEUNOIA INTERNATIONAL PRIVATE LIMITED
Head Office: Office No-4, Satyam Multiplex, Sec 12a, Avas Vikas Colony, Agra-282007
Phone: +91-93687 70935
Email: Info@techeunoiainternational.com
Website: www.techeunoiainternational.com
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Cancellation & Refund Policy.